Frequently Asked Questions.
Kashwi by KS Jewels is a curated jewellery label offering timeless, elegant, and anti-tarnish pieces designed to elevate everyday and occasion styling.
No, we do not offer customization services. Every piece is carefully curated to present only the best designs through our collections.
Yes, all our jewellery is anti-tarnish and designed for long-lasting shine and wear.
Our jewellery is made for everyday wear, but we recommend avoiding excessive water, perfume, and chemical exposure to maintain its finish for longer.
With proper care, our anti-tarnish jewellery is designed to retain its shine and colour for a long time.
Most of our pieces are skin-friendly and comfortable for daily wear. However, if you have highly sensitive skin, we recommend checking the product details before purchasing.
- Store in a dry place.
- Avoid perfume and harsh chemicals.
- Wipe gently after use.
- Keep it separately to avoid scratches.
Orders are usually processed within 48 business hours.
Estimated delivery timelines will be 8-10 days.
Estimated delivery timelines will be 8-10 days.
Yes. Tracking updates are shared via email and WhatsApp once your order is dispatched.
Address changes can only be made before dispatch. Once the order has been shipped, the delivery address cannot be modified.
In rare cases, deliveries may be delayed due to courier or location-related issues. You can contact us anytime for assistance and tracking support.
Please contact us within 10 hours of delivery with a clear unboxing video and product images for verification.
Returns or exchanges are accepted only for damaged, defective, or incorrect items reported within 2 days of delivery.
Orders cannot be cancelled once they are confirmed and processed.
No, shipping charges and COD fees (if applicable) are non-refundable.
