Last updated: May 21, 2026

 

At Kashwi by KS Jewels, your trust is the foundation of everything we do. We are committed to protecting your privacy and ensuring that your personal information remains safe, secure, and treated with the utmost respect.

This Privacy Policy explains how Kashwi by KS Jewels (referred to herein as "Kashwi", "KS Jewels", "we", "us", or "our") collects, uses, discloses, and safeguards your personal information when you visit our website or mobile interface, make a purchase, or otherwise interact with us (collectively, the "Services"). Our online store is powered by Shopify, and this Policy also explains our relationship with Shopify in connection with the processing of your data.

By accessing our website or placing an order with us, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please do not use or access our Services.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

 

1. Personal Information We Collect

When we use the term "personal information," we refer to information that identifies you or can reasonably be linked to you as an individual. This does not include anonymised or de-identified data that cannot be traced back to you. Depending on how you interact with our Services, we may collect or process the following categories of personal information:

1.1 Information You Provide Directly

• Contact details including your full name, email address, phone number, billing address, and shipping address.
• Order information including details of the products you purchase, payment confirmation, and transaction history.
• Account information including your username, password, and security questions if you create an account.
• Customer support information including the content of any messages, queries, or complaints you send us.

1.2 Information Collected Automatically

• Device and browser information including your IP address, browser type and version, operating system, and device identifiers.
• Usage data including how and when you navigate our website, pages visited, time spent, links clicked, and items added to your cart or wishlist.
  
• Cookie and tracking data including information collected through cookies, pixels, web beacons, and similar tracking technologies (see Section 5 below).
  

1.3 Information From Third Parties

• Payment processors including our payment gateway partners securely collect and process your financial information (e.g., credit or debit card details, UPI, net banking) to complete your transactions. We do not store your card numbers or banking credentials on our servers.
  
• Shopify including as our e-commerce platform provider, Shopify collects and processes certain data about your interactions with our store. See Section 8 for more details.
  
• Analytics providers including third-party analytics tools may collect data about your interaction with our website to help us improve our Services.
  

 

2. How We Use Your Personal Information

We use the personal information we collect only for legitimate purposes and only to the extent necessary for those purposes. Specifically, we use your information to:

2.1 Provide and Fulfil Our Services

• Process, confirm, and deliver your orders.
• Send you order updates, shipping notifications, and tracking details.
• Facilitate returns, exchanges, or cancellations where applicable.
• Create and manage your customer account, including remembering your preferences.
  

2.2 Customer Communication and Support

• Respond to your queries, complaints, and support requests.
• Send you transactional emails and non-promotional notifications related to your account or orders.
  

2.3 Marketing and Promotions

• Inform you about new product launches, seasonal collections, special offers, and promotions, only where you have chosen to receive such communications.
• Personalise your shopping experience by suggesting products relevant to your browsing or purchase history.

You may opt out of promotional communications at any time. See Section 9 (Your Rights and Choices) for details.

2.4 Improving Our Services

Analyse website traffic, usage patterns, and customer behaviour to improve our website, products, and overall shopping experience.

Conduct internal research and analytics for business planning and product development.

2.5 Security and Fraud Prevention

• Authenticate your identity and protect your account credentials.
• Detect, investigate, and prevent fraudulent, unlawful, or malicious activity.
• Ensure the security and integrity of our payment systems and website infrastructure.
  

2.6 Legal and Regulatory Compliance

• Comply with applicable laws, regulations, and legal obligations under Indian law, including the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and any other applicable legislation.
• Respond to valid legal processes, court orders, or requests from law enforcement or government authorities.
• Enforce our Terms of Service and protect our legal rights and interests.
  

 

3. A Note About Our Products

Kashwi by KS Jewels does not offer customisation or personalised jewellery services. Every piece in our collection is thoughtfully selected and crafted with elegance, meaning, and timeless beauty in mind. We present carefully curated jewellery that is designed to feel special and become a meaningful part of your story, exactly as it is.

4. How We Disclose Your Personal Information

We do not sell, rent, or trade your personal information to any third party for their own commercial purposes. We may disclose your personal information only in the following limited circumstances:

4.1 Service Providers and Vendors

We may share your information with trusted third-party service providers who perform services on our behalf, including:

• Delivery and shipping partners to fulfil and track your orders.
• Payment gateway providers to securely process your transactions.
• IT, cloud storage, and website support providers to maintain and improve our technical infrastructure.
• Customer support platforms to help us manage and respond to your queries.
• Data analytics providers to analyse website traffic and user behaviour.

These service providers are authorised to use your personal information only to the extent necessary to perform services on our behalf and are bound by appropriate confidentiality obligations.

4.2 Business and Marketing Partners

Where permitted by applicable law and subject to your preferences, we may share certain information with our marketing and advertising partners to serve you relevant advertisements. You may have the right to opt out of such sharing. Please contact us or refer to Section 9 for details.

4.3 With Your Consent

We may disclose your information to third parties when you have directed us to do so, or when you have given your explicit consent, for example, through the use of social media login integrations or widgets on our website.

4.4 Corporate Transactions

In the event of a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will notify you as required by applicable law in such circumstances.

4.5 Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation or court order; (b) protect and defend our rights or property; (c) prevent or investigate possible wrongdoing in connection with our Services; or (d) protect the personal safety of users or the public.

 

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies (such as pixels, web beacons, and software developer kits) to improve your browsing experience, remember your preferences, analyse website traffic, and support our marketing activities.

Specifically, we use cookies to:

• Power and improve our website functionality and your shopping experience.
• Remember items in your cart and your preferences across sessions.
• Analyse how users interact with our website so we can optimise it.
• Support third-party advertising and remarketing where applicable.
  

For information about the cookies used by Shopify on our store, please visit: https://www.shopify.com/legal/cookies.

Most web browsers accept cookies by default. You may choose to disable or delete cookies through your browser settings at any time. However, please note that disabling cookies may affect certain features and the general functionality of our website. Blocking cookies may also not fully prevent information sharing with our advertising partners.

 

6. Children's Privacy

Our Services are not directed at or intended for use by children below the age of 18 years (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with their personal information without your consent, please contact us immediately using the details in Section 11, and we will take prompt steps to delete such information. As of the date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age as those terms are defined under applicable law.

 

7. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services not affiliated with or controlled by us. If you click on such links and navigate away from our website, you do so at your own risk. We do not guarantee and are not responsible for the privacy practices, security policies, accuracy, or reliability of those third-party platforms. We encourage you to review the privacy policy of any third-party website you visit. Our inclusion of any link does not, by itself, imply an endorsement of that platform or its operators.

Any information you share on public or semi-public venues, including social media platforms, may be viewable by other users of those platforms without limitation as to its use by us or any third party.

 

8. Our Relationship with Shopify

Our online store is hosted and powered by Shopify Inc. Shopify collects and processes certain personal information about your access to and use of our Services in order to provide, maintain, and improve those Services. Information you submit through our website may be transmitted to and stored by Shopify, as well as third parties located in countries other than where you reside.

In connection with certain enhanced features offered by Shopify, Shopify may use personal information collected about your interactions with our store as well as your interactions with other Shopify merchants, to provide personalised advertising and improve the platform. In these circumstances, Shopify acts as a data controller and is independently responsible for the processing of your personal information for those purposes, including responding to your rights requests.

To learn more about how Shopify uses your personal information and how to exercise your rights in relation to data processed by Shopify, please visit: https://www.shopify.com/legal/privacy.

You may also exercise certain rights with respect to Shopify's processing of your data at: https://privacy.shopify.com/en.

 

9. Your Rights and Choices

Depending on your country or state of residence and applicable law, including the Digital Personal Data Protection Act, 2023 for users in India, you may have some or all of the following rights in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and may be subject to limitations permitted by law.

• Right to Access / Know - You may request access to the personal information we hold about you and how we use and share it.
• Right to Correction - You may request that we correct any inaccurate or incomplete personal information we maintain about you.
• Right to Deletion - You may request that we delete your personal information, subject to certain exceptions (e.g., where retention is required by law or to fulfil our contractual obligations to you).
• Right of Data Portability - You may have the right to receive a copy of your personal information in a structured, commonly used format, and to request its transfer to a third party where technically feasible.
• Right to Restrict Processing - You may have the right to request that we limit how we process your personal information in certain circumstances.
• Right to Withdraw Consent - Where we process your personal information based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal
• Right to Object to Marketing - You may opt out of receiving promotional and marketing communications from us at any time by clicking the unsubscribe link in our emails or by contacting us directly. Please note that we may still send you non-promotional communications, such as order confirmations and account-related notices.
• Right to Lodge a Complaint - If you believe your privacy rights have been violated, you may contact us to raise a complaint. You may also have the right to lodge a complaint with the applicable data protection authority in your jurisdiction. In India, this may include the Data Protection Board established under the DPDP Act, 2023.

To exercise any of the rights listed above, please contact us using the details in Section 11. We will not discriminate against you for exercising any of your rights. We may need to verify your identity before processing your request, as permitted by applicable law. Authorised agents may make requests on your behalf, provided they furnish proof of authorisation, and we may require you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

 

10. Security and Retention of Your Information

10.1 Security

We implement reasonable and appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include the use of secure payment gateways, encrypted data transmission (SSL/TLS), and access controls on our systems.

However, please be aware that no security measure is completely infallible, and we cannot guarantee the absolute security of your data transmitted over the internet. We recommend that you do not share sensitive information over unsecured communication channels and that you keep your account credentials confidential.

10.2 Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to provide you with our Services, maintain your account, comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we will securely delete or anonymise it.

 

11. International Data Transfers

As our store is powered by Shopify, your personal information may be transferred to, stored in, or processed in countries other than India, including countries where Shopify and its service providers operate. We take steps to ensure that such transfers are carried out in accordance with applicable law and with appropriate safeguards in place.

Where personal information is transferred outside the European Economic Area (EEA) or the United Kingdom, such transfers will be conducted in reliance on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts approved by the relevant competent authority, unless the destination country has been designated as providing an adequate level of data protection.

 

12. User-Generated Content

Our Services may allow you to submit product reviews or other user-generated content. Any content you submit to a public or semi-public area of our website will be visible to other users and the general public. We do not control how others may access or use such content once it is posted. We are not responsible for the privacy or security of any information you choose to make publicly available, or for how third parties who access such information may use it.

 

13. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, applicable law, or for other operational or regulatory reasons. When we make changes, we will post the revised Policy on this page and update the "Last Updated" date at the top. Where required by applicable law, we will provide you with advance notice of material changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes to this Policy will constitute your acknowledgement of those changes.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to us. We are always here to help.

Kashwi by KS Jewels

Email: ksjewelsstore@gmail.com
Customer Support Email: ksjewelsstore@gmail.com
Registered Address: 5 Raisina Road, IYC Staff Quarters, Near Krishi Bhawan, New Delhi, DL 110001, India

We aim to respond to all privacy-related inquiries promptly and in accordance with applicable legal requirements.