At Kashwi by KS Jewels, every order is handled with care, attention, and a commitment to delivering your piece safely and on time. This Shipping & Delivery Policy forms part of our Terms of Service and applies to all purchases made through our website. By placing an order with us, you agree to the terms set out below.

 

1. Shipping Destinations

We currently ship to all addresses across India. At this time, we do not offer international shipping. If you have a specific delivery requirement or are inquiring about shipping to a location outside India, please reach out to us at ksjewelsstore@gmail.com and we will do our best to assist you.

 

2. Order Processing

Once your order is confirmed and payment is successfully received, we begin processing your order. Processing involves verifying your payment, quality-checking your piece, and carefully packaging it for dispatch.

• Orders are typically processed within 1–2 business days of payment confirmation.
  
• Orders placed on public holidays or non-business days will be processed on the next available business day.
  
• Business days are Monday through Saturday, excluding national and public holidays.
  

Note: Please ensure your shipping address and contact details are accurate at the time of placing your order. Delays caused by incorrect information provided by you are not our responsibility.

 

3. Delivery Timelines

The following table provides an overview of our estimated delivery timelines:

Destination	Processing Time	Estimated Delivery	Tracking
All over India	1–2 Business Days	8–10 Business Days	Email & WhatsApp

 

All delivery timelines are estimates only and are calculated from the date of dispatch, not the date of order placement. Delivery times may vary depending on your location, the courier partner's network, and the prevailing circumstances at the time of delivery.

Note: Delivery to remote, rural, or non-serviceable pin codes may take additional time beyond the estimates above. We will notify you if your address falls outside our standard delivery network.

 

4. Dispatch

After processing is complete, your order will be carefully packaged and handed over to our courier partner for dispatch. You will receive a confirmation once your order has been dispatched.

• Most orders are dispatched within 1–2 business days of payment confirmation.
  
• In some cases, dispatch may take up to 48 business hours, depending on order volume or courier availability.
  
• Orders are not dispatched on Sundays or public holidays.
  

 

5. Order Tracking

We believe in keeping you informed at every step of your delivery journey. Once your order has been dispatched, tracking details will be shared with you as follows:

5.1 Email Notifications

• A shipping confirmation email containing your tracking number and courier details will be sent to your registered email address once your order is confirmed and manifested.
• Please check your spam or junk folder if you do not receive this email within the expected timeframe.

5.2 WhatsApp Updates

• If the phone number registered on your order has an active WhatsApp account, you may also receive updates via WhatsApp when your order is picked up by the courier and when it is out for delivery.
• If your registered number does not have WhatsApp, or if your address is serviced by an alternate courier partner, tracking updates will be sent to your email only.

Note: Please ensure the phone number provided at checkout is active and, where possible, has WhatsApp enabled for the best tracking experience.

 

6. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before you complete your order. Any shipping fees applicable to your order will be clearly itemised in your order confirmation.

We may offer free shipping promotions from time to time. Such promotions are subject to their own terms and conditions and may be modified or withdrawn without prior notice.

 

7. Delivery Address: Changes and Accuracy

It is your responsibility to ensure that the delivery address provided at the time of placing your order is accurate, complete, and accessible to courier delivery personnel.

7.1 Requesting a Change Before Dispatch

Address modifications may be accommodated if your order has not yet been dispatched. To request a change, please contact us immediately at:

• Email: ksjewelsstore@gmail.com

We will make every effort to update your address before dispatch. However, we cannot guarantee that changes will be possible once order processing has begun.

7.2 After Dispatch

Once your order has been dispatched and handed over to the courier, we are unable to modify the delivery address. In the event that a package is returned to us due to:

• An incorrect or incomplete address provided by you;
  
• Failed delivery attempts due to the recipient being unavailable;
  
• Refusal to accept the parcel; or
  
• The address being outside the courier's serviceable area,
  

we will contact you to arrange re-delivery. Re-delivery to a revised address may attract an additional shipping charge, which will be payable by you prior to re-dispatch.

 

8. Delays and Disruptions

While we strive to ensure every delivery arrives within the estimated timeframe, certain circumstances beyond our control may cause delays. These include, but are not limited to:

• Unexpected adverse weather conditions or natural events.
  
• Public holidays, regional shutdowns, or bandhs.
  
• Logistical disruptions, including courier network congestion or operational issues.
  
• Disruptions caused by civil unrest, strikes, or government-mandated restrictions.
  
• Delays local delivery offices (if applicable).
  

In such cases, we will make reasonable efforts to keep you informed of any expected delays. If your delivery has significantly exceeded the estimated timeline, please contact us at ksjewelsstore@gmail.com, and we will investigate the matter with our courier partner on your behalf.

Note: We are not liable for delays caused by courier partners, external events, or circumstances beyond our reasonable control. Delivery timelines are estimates only and do not constitute a guarantee.

 

9. Damaged, Tampered, or Lost Parcels

9.1 Damaged or Tampered Parcels

We take great care in packaging every Kashwi piece. However, if you receive a parcel that appears to have been damaged, opened, or tampered with during transit, please follow these steps:

• If you are present at the time of delivery and notice visible damage or tampering, refuse acceptance of the parcel and immediately contact us at ksjewelsstore@gmail.com.
• If the parcel has already been delivered and you notice damage upon opening, do not discard the original packaging. Take clear photographs or a video of the outer packaging and the product, and contact us within 24 hours of delivery.

Failure to report damaged or tampered parcels within 24 hours of delivery, or failure to retain the original packaging, may affect our ability to investigate and resolve your complaint.

9.2 Lost Parcels

If your tracking information indicates a delivery was completed but you have not received your order, please:

• First verify the delivery address provided at checkout.
  
• Check with neighbours, security personnel, or other household members in case the parcel was received on your behalf.
  
• Contact us at ksjewelsstore@gmail.com within 48 hours of the reported delivery, and we will raise a formal investigation with our courier partner.
  

We will work with you to resolve the matter as quickly as possible. However, we reserve the right to conduct a reasonable investigation before arranging a replacement or resolution.

 

10. Risk of Loss and Title

Once your order has been dispatched and transferred to our courier partner, the risk of loss or damage to the product passes to you. Title to the product transfers to you upon our receipt and processing of your full payment. We strongly recommend that you inspect your delivery upon receipt and raise any concerns promptly.

 

11. Non-Serviceable Locations

If your delivery address falls within a pin code or location that is not serviceable by our courier partners, we will notify you promptly after your order is placed. In such cases, we may request an alternate delivery address. If an alternate serviceable address cannot be provided, we will process a full refund of your order in accordance with our Refund Policy.

 

12. Changes to This Policy

We may update or modify this Shipping & Delivery Policy from time to time to reflect changes in our operations, courier partnerships, or applicable regulations. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

 

13. Contact Us

If you have any questions, concerns, or require assistance regarding your shipment, please do not hesitate to get in touch with us. We are always here to help.

Kashwi by KS Jewels

Email: ksjewelsstore@gmail.com
Customer Support Email: ksjewelsstore@gmail.com
Registered Address: H-48A, 1st Floor, Rama Park, New Delhi 110059

" We aim to respond to all shipping-related queries within 1–2 business days. "